Shipping and Exchange Policy

This policy covers how Sawarsh Electroguru Technologies Pvt. Ltd. ("allEV") delivers services and spare parts booked through allev.in.

1. Services

Servicing is delivered in one of two ways, and there is no physical shipping involved for the service itself:

• Hub visit: bring the vehicle to our Somajiguda or Bahadurpally hub at the confirmed slot. Turnaround depends on the service — indicative times are shown on each service listing.
• Doorstep visit: available for select services within our Hyderabad service zone. Our technician is dispatched at the confirmed slot and typically arrives within a 30-minute window.

2. Spare parts

• Hub pickup: available same-day when the part is in stock. We notify you when it is ready.
• Local delivery within Hyderabad: available on request through a local courier. Dispatch is typically within 1 to 2 business days of order confirmation and payment. Delivery timelines and fees are shared before dispatch.
• Outside Hyderabad: shipping is available on request for select spares through third-party couriers. Timelines depend on destination and courier — typically 3 to 7 business days after dispatch.
• Tracking: once dispatched, we share the courier name and tracking reference by WhatsApp or email.

3. Shipping charges

Shipping charges, where applicable, are quoted before dispatch and added to the invoice. Local hub pickup is free.

4. Damaged in transit

If a spare part arrives damaged, please refuse the delivery where possible, or notify us within 48 hours with photos or a short video of the package and the item. We arrange a free replacement or full refund after verification.

5. Exchange window

• Unused, unopened spare parts in original packaging may be exchanged within 7 days of delivery or pickup.
• The item must be returned to our Somajiguda or Bahadurpally hub, or shipped back at the customer's cost.
• Exchanges are subject to stock availability; if the requested replacement is unavailable, we refund per the Cancellation and Refund Policy.
• Non-exchangeable items: batteries and cells once installed or unsealed, custom-ordered spares, and consumables.

6. Undelivered or incorrect address

If a courier is unable to deliver because of an incorrect or incomplete address, or the recipient is unreachable across delivery attempts, we re-dispatch at the customer's cost. Repeatedly undeliverable orders may be cancelled and refunded net of actual shipping charges incurred.

7. Contact

Sawarsh Electroguru Technologies Private Limited
H. No. 8-41528, Road No. 3, Saptagiri Colony,
Miyapur, Hyderabad, Telangana 500049, India
GSTIN: 36ABOCS4501L1Z0
Email: ops@allev.in
WhatsApp: +91 99771 68816