Cancellation and Refund Policy

This policy explains when a booking can be cancelled and when a refund is payable for services and spare parts purchased from Sawarsh Electroguru Technologies Pvt. Ltd. ("allEV") through allev.in.

1. Service bookings

• Free cancellation if you cancel at least 2 hours before your confirmed slot for a hub visit, or before our technician has been dispatched for a doorstep visit.
• Cancellation after dispatch: if the technician has already left for your location, a visit fee of ₹299 is retained and the balance is refunded.
• No-show: if the vehicle is not made available at the scheduled slot, the visit fee is retained and the booking is closed.
• Wasted trip: if incorrect address, incorrect charger details, or an inaccessible location causes the visit to abort, the visit fee is retained.

2. Completed services

Once a service has been completed and the vehicle handed over, the fee for that service is non-refundable. If the workmanship is defective within the 15-day labour-warranty window (see Terms and Conditions, Section 5), we will re-do the work at no additional charge. Refunds in lieu of re-work are considered on a case-by-case basis at our discretion.

3. Spare parts

• Before dispatch: full refund if you cancel before the part has been picked or shipped.
• After delivery: unused, unopened parts in original packaging may be returned within 7 days of delivery. Return pickup or drop-off is the customer's responsibility.
• DOA (dead on arrival) parts: notify us within 48 hours of delivery with photos or video evidence. We arrange a free replacement or a full refund.
• Non-returnable items: batteries and battery cells once installed, custom-ordered spares, and consumables (fluids, greases, wipes).

4. Refund method and timeline

• Refunds are credited to the original payment instrument through Razorpay.
• Refunds are typically initiated within 2 business days of approval.
• The amount usually reflects in your account within 5 to 7 business days, depending on your bank or UPI provider.
• For UPI payments, refunds land in the same UPI-linked bank account.

5. How to request a cancellation or refund

Email ops@allev.in or WhatsApp +91 99771 68816 with:

• Booking ID or Razorpay payment ID
• Registered name and phone number
• Reason for the cancellation or refund
• Photos or a short video, if the request relates to a defective part or workmanship

We acknowledge every request within 1 business day and confirm the outcome within 3 business days.

6. Chargebacks and disputes

Please contact us before raising a chargeback with your bank or card issuer; most concerns are resolved faster directly. Unresolved disputes are handled through Razorpay's dispute-management process.

7. Contact

Sawarsh Electroguru Technologies Private Limited
H. No. 8-41528, Road No. 3, Saptagiri Colony,
Miyapur, Hyderabad, Telangana 500049, India
GSTIN: 36ABOCS4501L1Z0
Email: ops@allev.in
WhatsApp: +91 99771 68816